DOCUMENTATION
The documentation scenario below is just one example of what we do. When you need to enhance your organization's policy, procedures or other documentation, please contact us for a no-obligation exploration of your needs.
The Goals:
Maintain relevant and mission-based policies to strengthen your organization's leadership and service framework.
Keep staff up-to-date with effective, manageable support documentation.
The Problem:
Your organization is changing: new practices are being adopted, and you're hiring new staff to replace retiring boomers. You know you need a new staff manual containing policies and procedures for everything from how to lock up at night to how to respond to an unsolicited donation. The time you might spend on the manual is instead spent dealing with procedural and policy issues - because staff don't have an up-to-date manual to consult...and you wonder when you'll escape this self-perpetuating dilemma. In the meantime, confusion about procedures is having an increasing impact on service delivery, sometimes leading to avoidable client dissatisfaction.
The Solution:
Kestrel Info Services' staff has practical knowledge and experience of developing clear language policy and procedures. In an informal discussion with Kestrel, you clarify the scope of your needs. Kestrel undertakes to tackle the most urgent items on your list, and to develop the format for an ongoing staff manual.
The Result:
Kestrel Info Services works with you and your staff to develop core procedures appropriate to your organization's structure, culture and dynamics. Kestrel also researches and drafts the key policies that need updating. At the end of the project you receive a staff manual that is customized to your organization. It can be produced in updateable hard copy, or downloaded electronically. It has been designed to expand as you develop the documents you need, and has guidelines for writers to follow.
The Benefits:
- Staff is happy to have clear, workable procedures to work from, and an authoritative resource to refer to when dealing with policy issues.
- You notice how much time you save now that you aren’t repeatedly clarifying policy and procedures on an ad hoc basis.
- You know that, if you need to, you can call on Kestrel again, but in the meantime…
- You can start planning an ongoing program for updating the manual, working far more efficiently with your designated staff because now you have the framework and momentum in place.
Contact us now for an informal exploration of your requirements.
See an example of a documentation project for which Kestrel was the consultant.
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DOCUMENTATION.pdf [61.8K]
